Salesforce Hiring Aggregator Operations Specialist | Hyderabad

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Role Overview

The Technology Operations team within Marketing Cloud is seeking an Aggregator Operations Specialist to support the Messaging Operations team. The role provides operational and technical support for initiatives that involve Product Engineering, Product Management, and Sourcing teams.

This position requires a proactive mindset and the ability to manage initiatives independently while collaborating with multiple stakeholders in a fast paced environment.

Responsibilities

• Collaborate with messaging channel partners to support growth initiatives while maintaining a strong focus on operational automation.
• Manage case queues, identify operational issues, and drive process improvements with measurable impact.
• Continuously enhance operational processes and frameworks to improve efficiency and performance.
• Work with Finance, Product Engineering, Sourcing, and Product Management teams to operationalize initiatives such as Multi‑Aggregator and Bring Your Own Aggregator programs.
• Establish monitoring and observability practices using Tableau and internal metrics dashboards.
• Handle multiple high priority projects and operational activities simultaneously.

Minimum Qualifications

• Bachelor’s degree in Engineering, Business Management, or a related discipline.
• Up to 2 years of experience in the telecommunications, consulting, or software industry with the ability to collaborate with senior business and technology stakeholders.
• Experience working with operational processes and cloud environments across global platforms and enterprise B2B client segments.
• Ability to work across multiple initiatives in a highly multitasking environment.
• Strong financial analysis and modeling capabilities with proficiency in Excel and Google Sheets.
• Experience using presentation tools such as Google Slides.
• Strong analytical and problem solving ability with close attention to detail.
• Capability to communicate complex technical topics clearly and concisely.

Working at Salesforce

Salesforce provides employees with resources, mentorship, and collaborative opportunities to support career growth and innovation. Teams work together globally to build solutions powered by AI and deliver meaningful experiences for customers.