IBM Hiring Procurement Operations Specialist (Bangalore) | Hybrid

Job Description

At IBM Finance & Operations, the team acts as the backbone of IBM's transformation, driving efficiency, transparency and smart decision-making across the business. The group provides the insight and discipline that guide strategy, protect financial strength and let IBM invest in innovation and growth.

Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You will partner with colleagues across functions and geographies, using data, technology and process excellence to build solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development and a culture that values diverse perspectives.

As a Procurement Operations Specialist, you will provide professional support for purchase order processing and carry out tactical sourcing activities. The role involves negotiating with suppliers, setting up and maintaining relationships with IBM clients and suppliers, and ensuring compliance with IBM Procurement policies.

Key Responsibilities

• Purchase Order Processing: Receive requests from IBM clients, negotiate with suppliers and complete purchases while following IBM Procurement policies.
• Relationship Management: Set up and maintain relationships with IBM clients and suppliers through effective written and verbal communication.
• Problem Resolution: Apply problem determination skills to resolve purchasing issues and minimize negative impact on the client's experience.
• Procurement Tool Utilization: Use procurement tools to process POs and document supplier and PO information.
• Invoice Resolution: Clear aged open POs and resolve blocked invoices for suppliers.
• Independently handle PR to PO activities, including purchase requisition review, PO creation, PO amendments, supplier coordination, catalog support, invoice exception research, help desk ticket management and customer inquiries.
• Manage customer service requests and stakeholder interactions professionally within agreed timelines.
• Ensure adherence to procurement policies, compliance guidelines and standard operating procedures.
• Apply process knowledge, attention to detail and problem-solving skills to resolve procurement queries and exceptions.
• Guide junior team members when required and contribute to high-quality customer and stakeholder experience.