S&P Global Hiring Technical Relationship Mgmt Apprentice | Hyderabad

About the Role

The Technical Relationship Management team works proactively with strategic accounts worldwide. The team serves as a single point of contact for technical questions and firm-wide issues between S&P Global stakeholders and client stakeholders. Key projects include CIQ Pro and CIQ Office plugin deployments as well as SSO implementations for Capital IQ Pro platforms and related websites.

This apprentice role supports Technical Relationship Management workflows to help deliver a positive user experience. The work contributes to increased product usage and helps facilitate client renewals.

Responsibilities

• Analytics: Support Technical Relationship Managers in conducting periodic technical reviews of client accounts to identify trends and potential service gaps.
• Reporting: Help maintain tracking and milestone files, ensuring key information is kept current and accurate.
• Client Engagement: Assist with client-facing projects and coordinate with client IT teams and other stakeholders.
• Contribute to delivering high-quality service for strategic accounts.
• Work with internal Product Management, Client Support, and Relationship Management teams on product and client initiatives.

What You Will Gain

• Exposure to a client-facing environment involving technology, project coordination, and relationship management.
• Experience working with the technical aspects of S&P Capital IQ and Capital IQ Pro platforms, including websites and plugins.
• Development of analytical and client relationship skills.
• Collaboration with multiple teams such as Relationship Management, Product Management, and Customer Services.
• Opportunity to work with global teams and customers.

What We Are Looking For

• Strong written and verbal communication in English.
• Working knowledge of Microsoft Office tools including Word, Excel, and PowerPoint, with advanced Excel capability.
• Basic understanding of the finance industry and familiarity with corporate technology environments.
• Comfort with computer applications and Windows operating systems.
• Ability to manage multiple tasks and perform analytical work.
• Interest in delivering high-quality customer service.
• Project management exposure is beneficial.
• Previous experience in technical customer service is considered an advantage.

Qualifications

• Bachelor’s or Master’s degree. Coursework in Computer Science or Information Technology is preferred but not mandatory.
• Ability to communicate effectively via phone and email.
• Capable of working independently with minimal supervision.
• Strong organizational skills with the ability to gather, analyze, and summarize data to track progress.

About S&P Global Market Intelligence

S&P Global Market Intelligence delivers data, insights, and technology solutions that help organizations operate with confidence. The company supports customers worldwide by providing information and tools that help them expand perspective and make informed decisions.

Benefits

• Health and wellness coverage designed for physical and mental wellbeing.
• Generous time off policies.
• Continuous learning resources for professional development.
• Financial planning and retirement programs.
• Family-focused benefits and additional employee perks.

Equal Opportunity

S&P Global is an equal opportunity employer. All qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or other protected characteristics.