S&P Global Hiring Associate, Client Support (Gurgaon)

About the Role:

As a Client Services professional within Regulatory & Compliance, you will be the primary contact for clients utilizing the Counterparty Manager (CPM) suite. Your responsibilities include ensuring timely, accurate support and seamless delivery throughout the client lifecycle. You will leverage strong client servicing skills combined with product and process understanding to resolve issues and cultivate lasting partnerships.

The Team:

You will be part of the Regulatory & Compliance Client Services organization, working within a regional and global coverage model. This team supports clients across EMEA, APAC, and US time zones, with strong collaboration across these regions. You will collaborate with peers and commercial partners to ensure consistent CPM services globally, adhering to global standards. Coordination with internal teams (such as product, implementation, operations, and other business functions) will be essential for sharing client feedback and resolving client issues. This role also involves providing weekend support for all Counterparty Manager products and Tax Solution coverage.

The Impact:

Your contributions will directly enhance client outcomes and help the organization achieve service excellence across various regions. This includes reducing risk, improving the client experience, and expanding product services coverage by aligning CPM capabilities with actual client processes to drive meaningful usage. You will also contribute to improving implementation quality in all regions through standardization, documentation, and close collaboration with internal teams. Translating client sentiment into actionable insights will support product enhancements and service improvements.

What’s in it for You:

This position is ideal for individuals seeking to advance as client-facing professionals while developing strong domain expertise in regulatory and compliance-enabled solutions. You will gain deep product expertise across the Counterparty Manager suite and related onboarding/implementation workflows. The role offers hands-on experience supporting global clients across APAC, EMEA, and AMER, strengthening your stakeholder management and communication skills. You will also have exposure to cross-functional collaboration with product, commercial, implementation, and operations teams, broadening your business and delivery perspective.

Our Mission:

Advancing Essential Intelligence.

Our People:

We are a global team of over 35,000, enabling us to understand nuances and maintain a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can contribute to a more prosperous future for everyone. We are committed to finding new ways to measure sustainability, analyzing energy transition across the supply chain, and building workflow solutions that facilitate access to insights. We aim to change perspectives and empower individuals to make a global impact. We are dedicated to a more equitable future and assisting our customers in discovering new, sustainable business practices. Join us to create critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, leading organizations worldwide have relied on us for the Essential Intelligence needed to make confident decisions. We operate with integrity, bring a spirit of discovery to our work, and collaborate closely with colleagues and customers to achieve shared goals.

Benefits:

We prioritize our employees' well-being and career growth. Our comprehensive benefits include:

• Health & Wellness: Health care coverage designed for both mind and body.
• Flexible Downtime: Generous time off to help you stay energized.
• Continuous Learning: Access to extensive resources for career growth and skill development.
• Invest in Your Future: Competitive pay, retirement planning, a continuing education program with company-matched student loan contributions, and financial wellness programs.
• Family Friendly Perks: Benefits for partners and children, offering best-in-class support for families.
• Beyond the Basics: Retail discounts and referral incentive awards, among other perks that enhance daily life.