RBS Hiring Customer Service & Operations Analyst Bengaluru | ₹4-7 LPA

Join as a Customer Service & Operations Analyst and support customers by investigating their queries and understanding their needs. The role involves working closely with customers and internal teams to gather accurate information and help resolve issues. You will interact with a variety of customers daily and apply your knowledge while delivering consistent service.

This position is offered at the senior analyst level.

What you’ll do

As a Customer Service & Operations Analyst, you will respond to customer queries promptly while meeting defined service targets. The role requires building positive relationships with customers, listening carefully to their concerns, and maintaining a clear understanding of their needs.

On a day to day basis, you will:

• Authorise and investigate transactions as required
• Collect and analyse information from customers and businesses to resolve queries
• Review existing processes and identify areas that could be automated or improved to enhance both customer and business experience

The skills you’ll need

To perform well in this role, you should have solid customer service capabilities and a good understanding of customers and the industry. The environment is fast paced, so strong organisational skills and the ability to meet deadlines are important.

You should also demonstrate:

• Awareness of evolving trends, policies, and regulatory requirements
• Knowledge of the industry and its customer base
• Experience managing relationships with stakeholders