Reports to: Team Manager, Customer Support
The Associate, Customer Service (Credly Support) provides front-line assistance to Credly users, including earners, issuers, and organizational customers. This entry-level position focuses on resolving common inquiries, guiding users through platform features, and helping deliver a smooth customer experience.
You will work within established support processes and frameworks while handling routine service requests. The role involves building foundational knowledge of the Credly platform and the digital credentialing ecosystem while supporting customers in a fast-paced environment.
Pearson aims to help people achieve the life they imagine through learning. The company focuses on creating opportunities for personal progress through education and skills development. As a global lifelong learning organization, Pearson supports learners, educators, and organizations around the world.
Pearson is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. The company welcomes applicants regardless of race, religion, gender, sexual orientation, age, disability, veteran status, or other legally protected characteristics.
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Pearson plc is a leading multinational education and publishing company headquartered in London, United Kingdom. Founded in 1844, Pearson has evolved from a construction business into one of the world's largest providers of educational products, services, and technology. The company operates in over 70 countries and employs more than 20,000 people worldwide. Its mission is to help people make progress in their lives through learning, offering a wide range of solutions including textbooks, digital learning platforms, assessments, and professional certification programs.
Pearson is recognized for its strong presence in both academic and professional education markets, serving schools, universities, and corporations. In recent years, the company has accelerated its shift toward digital-first learning experiences, investing heavily in online courseware, virtual schools, and AI-driven assessment tools. Notably, Pearson has made strategic moves to expand its direct-to-consumer offerings and enhance its global reach, positioning itself as a key player in the rapidly growing edtech sector.
Websitepearson.com
