Oracle Hiring Business Analyst (Bengaluru) | Freshers Eligible

Role Overview

We are looking for a detail-oriented and analytical Business Analyst 1 to support Oracle Health Customer Entitlement Services. You will research customer inventories, validate license entitlements, support license migration work, and work with cross-functional teams to make sure customers receive accurate and timely entitlements.

You will also review operational trends, resolve process-related questions, and look for ways to simplify workflows and improve efficiency through automation. The role gives exposure to Oracle's licensing processes, internal business systems, and revenue-related operations.

Key Responsibilities

1. Customer Entitlement Analysis: Research and validate customer licensing information using Oracle internal applications, including Asset Report, PeopleSoft (HAT), and ROSIE, to keep entitlement records accurate.
2. License Migration Support: Help migrate existing customer licenses accurately and on time, in line with Oracle policies and established procedures.
3. Cross-Functional Collaboration: Work with Sales, Deal Management, Pricing, Finance, and Data Migration teams to resolve entitlement discrepancies and keep order processing efficient.
4. Customer Request Management: Understand internal and external customer requirements, prepare accurate entitlement summaries, and deliver information within agreed timelines.
5. Workflow Coordination: Manage queue workflows and help allocate requests based on resource capabilities, priorities, and operational needs.
6. Reporting and Analysis: Track request volumes, identify trends, and share operational insights to support management decisions.
7. Process Improvement: Find ways to simplify processes, reduce manual effort, and improve operational efficiency through automation.
8. Policy Compliance and Knowledge Development: Keep working knowledge of Oracle policies, internal systems, and related processes, including pricing, quoting, booking, billing, revenue recognition, and invoicing. Complete required process certifications.

Required Skills

• Analytical and problem-solving skills to research information, analyze customer records, spot discrepancies, and reach accurate conclusions.
• Attention to detail when reviewing licensing information, preparing entitlement summaries, and processing requests.
• Clear communication with requesters and stakeholders about findings and process questions.
• Ability to coordinate with multiple stakeholders to resolve issues and complete operational tasks.
• Ability to manage assigned work and meet timelines with limited direct supervision.
• Ability to learn and apply established business policies, workflows, and quality standards.
• Ability to analyze operational volumes and trends and communicate insights that support business decisions.

Good to Have

• Exposure to customer entitlement management, software licensing, or license migration processes.
• Familiarity with enterprise business systems or Oracle applications such as Asset Report, PeopleSoft (HAT), or ROSIE.
• Understanding of pricing, quoting, booking, billing, revenue recognition, or invoicing.
• Experience identifying process improvements, workflow simplification, or automation opportunities.
• Exposure to queue management, operational reporting, or resource allocation workflows.
• Familiarity with sales operations, deal management, finance operations, or customer support processes.

About Oracle

Oracle brings together data, infrastructure, applications, and expertise to power industry innovation and life-saving care. With AI embedded across its products and services, Oracle helps customers build a better future. The company is a leader in AI and cloud solutions that affect billions of lives.

Oracle is committed to a workforce that offers opportunities for all, with competitive benefits including flexible medical, life insurance, and retirement options. Employees are also encouraged to give back to their communities through volunteer programs.

Oracle is committed to including people with disabilities at every stage of employment. Accommodation requests can be sent to accommodation-request_mb@oracle.com or made by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans' status, or any other legally protected characteristic. Qualified applicants with arrest and conviction records are considered in line with applicable law.