NTT DATA Hiring Helpdesk Associate - ITIL (Bengaluru)

Helpdesk Associate - ITIL

NTT DATA is looking for exceptional, innovative and passionate people who want to grow with us. Join an inclusive, adaptable and forward-thinking organization in Bengaluru, Karnataka, India.

Role Overview

The Service Desk Associate advises and assists users by phone, chat and email with problems involving hardware, software, networks and peripherals. You will screen, diagnose, research and resolve user issues using available technology and internal processes. You will also document service requests, dispatch orders to support groups, and explain IT policies, capabilities and limitations to users. Quick response is important to keep users running at maximum uptime.

Role Responsibilities

• Manage customer interactions and record reported issues in the ITSM tool.
• Identify issues, apply fixes and investigate root causes using internal instructions.
• Provide technical guidance on identifying, prioritizing and resolving problems by telephone and email.
• Screen, refer and diagnose internal inquiries and work requests related to PC maintenance.
• Act as a liaison between customers and internal departments so that online system problems are resolved accurately and on time.

Key Skills

• University education is ideal, preferably a technical degree or Microsoft certifications.
• Awareness of Microsoft Operating Systems and Microsoft Office family applications, including local and hybrid administration.
• Experience providing hybrid (office and remote) IT support is an advantage.
• Strong troubleshooting skills for analyzing and solving problems.
• Excellent communication and customer service skills.
• Fluent English.
• Flexibility to work shifts when required.

Benefits

• Your health and wellbeing are a priority, and you will get a comprehensive, locally competitive benefits package.
• Work for a top 5 company in the industry worldwide with a culture focused on employee wellbeing.
• Opportunity to grow a career in Monitoring and Infrastructure.
• Access to learning and development platforms.

About NTT DATA

NTT DATA is a business and technology services leader with a US$30 billion turnover, serving 75% of the Fortune Global 100. We help clients accelerate their success through responsible innovation, with capabilities in enterprise AI, cloud, security, connectivity, data centers and application services. NTT DATA is part of the NTT Group, which invests over $3 billion each year in R&D.

NTT DATA is an equal opportunity employer. Recruiters will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses and will never ask for payment or banking information.