NTT DATA Bengaluru Hiring Helpdesk Associate ITIL

Helpdesk Associate - ITIL

NTT DATA is looking for a Helpdesk Associate - ITIL to join our team in Bengaluru, Karnataka, India. The role is hybrid, with work split between office and remote.

Role Overview

The Service Desk Associate advises and assists users by phone, chat and email in solving problems with hardware, software, networks and peripherals, using available technology and internal processes. The role involves screening, diagnosing, researching and resolving user issues, and documenting service requests before dispatching them to support groups. The associate also explains IT policies, capabilities and limitations to users and responds quickly to keep users operational.

Responsibilities

• Handle customer contacts and record reported issues in the ITSM tool.
• Identify issues, apply fixes and investigate root causes using internal instructions.
• Provide technical guidance by phone and email to identify, prioritize and resolve problems.
• Screen, refer and diagnose internal inquiries and work requests related to PC maintenance.
• Act as a liaison between customers and departments to make sure system problems are resolved accurately and on time.
• Coach less experienced colleagues and serve as an escalation point for them.

Benefits

• Health and wellbeing are a priority, and the company values its people as the key to long-term success.
• A comprehensive, locally competitive benefits package.
• Employment with a top 5 company in the industry worldwide, with a culture focused on employee wellbeing.
• Opportunities to grow a career in Monitoring and Infrastructure.
• Access to learning and development platforms.

About NTT DATA

NTT DATA is a business and technology services leader with a presence in more than 50 countries. The company serves a large share of the Fortune Global 100 and focuses on responsible innovation, AI, cloud, security, connectivity, data centers and application services. NTT DATA is part of NTT Group, which invests heavily in R&D each year.

NTT DATA recruiters will never ask for payment or banking information. Recruiters will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are asked for payment or banking details, submit a contact us form at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.