NTT DATA Bengaluru Hiring Helpdesk Associate - ITIL | Hybrid

Role Overview

The Service Desk Associate helps users over phone, chat and email with issues involving hardware, software, networks and peripherals, using available technology and internal processes. You will screen, diagnose, research and resolve user issues, document service requests, and dispatch orders to support groups. You will also advise users on IT policies, capabilities and limitations, and respond quickly to keep users operating at maximum uptime.

Responsibilities

• Manage customer interactions and record reported issues in the ITSM tool.
• Identify issues, apply fixes and investigate root causes using internal instructions.
• Provide technical guidance by telephone and email to identify, prioritize and resolve problems.
• Screen, refer and diagnose internal inquiries and work requests related to PC maintenance.
• Act as a liaison between customers and departments so that online system problems are resolved accurately and on time.
• Coach less experienced colleagues and serve as an escalation point for them.

Benefits

• A comprehensive, locally competitive benefits package with a focus on employee wellbeing.
• The opportunity to grow a career in Monitoring and Infrastructure.
• Learning and development platforms.
• Work for a top 5 company in the industry worldwide.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. The company focuses on accelerating client success and positively impacting society through responsible innovation. It provides enterprise-scale AI, cloud, security, connectivity, data center and application services, with experts in more than 50 countries. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Hiring is local to NTT DATA offices or client sites where possible. Remote or hybrid arrangements are subject to change based on client requirements, and in-office attendance may be required for meetings or events.