Join NatWest Group as a Customer Service & Operations Analyst and support customers by resolving queries and delivering effective outcomes. In this customer-focused position, you will work closely with both customers and internal teams to gather accurate information and address their concerns. The role also offers the opportunity to build recognition as a subject matter expert within the bank.
This position is offered at a senior analyst level and involves working in a fast-paced environment while maintaining high service standards.
As a Customer Service & Operations Analyst, you will maintain a clear understanding of customer and stakeholder needs to deliver appropriate solutions, particularly when handling complex issues. You will also assist the unit leader by allocating tasks, ensuring processes are followed, and supporting the creation of business continuity plans.
To succeed in this role, you should demonstrate strong customer service capability along with knowledge of customers and the banking industry. The ability to stay organized and perform effectively under deadlines is important.
NatWest Group plc is one of the largest banking and financial services institutions in the United Kingdom, with a history dating back to 1968 when National Westminster Bank was formed through the merger of National Provincial Bank and Westminster Bank. Headquartered in Edinburgh, Scotland, NatWest Group operates across retail, commercial, and corporate banking segments, serving millions of customers in the UK and internationally. The company employs over 60,000 people and is listed on the London Stock Exchange, with a strong presence in the FTSE 100 index.
NatWest's mission is to champion potential, helping people, families, and businesses to thrive. It focuses on digital innovation, sustainability, and customer-centric services, aiming to be a leader in responsible banking. In recent years, NatWest has made significant strides in reducing its carbon footprint and supporting green finance initiatives, including pledges to provide billions in climate and sustainable funding. The bank has also been recognized for its advancements in digital banking platforms and its role in supporting small businesses during economic challenges.
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