Join as a Customer Service & Operations Analyst and contribute to delivering positive outcomes for both customers and colleagues. The role involves supporting initiatives that improve customer service, processes, and procedures while handling customer queries and complaints effectively.
In this position, you will provide operational support to customers and colleagues working in contact centres. Responsibilities include responding to and investigating queries, assisting with business processes and policies, and building an understanding of customer and operational needs to recommend improvements that enhance efficiency.
You will also:
The role requires strong planning and organisational abilities with attention to detail. You should be comfortable managing multiple tasks while maintaining accuracy and working effectively under pressure.
If an employer asks you to pay any kind of fee, please . Talentd does not charge any fee from applicants and we do not allow other companies to do so.
NatWest Group plc is one of the largest banking and financial services institutions in the United Kingdom, with a history dating back to 1968 when National Westminster Bank was formed through the merger of National Provincial Bank and Westminster Bank. Headquartered in Edinburgh, Scotland, NatWest Group operates across retail, commercial, and corporate banking segments, serving millions of customers in the UK and internationally. The company employs over 60,000 people and is listed on the London Stock Exchange, with a strong presence in the FTSE 100 index.
NatWest's mission is to champion potential, helping people, families, and businesses to thrive. It focuses on digital innovation, sustainability, and customer-centric services, aiming to be a leader in responsible banking. In recent years, NatWest has made significant strides in reducing its carbon footprint and supporting green finance initiatives, including pledges to provide billions in climate and sustainable funding. The bank has also been recognized for its advancements in digital banking platforms and its role in supporting small businesses during economic challenges.
Websitenatwest.com
