MVS NW Support Intern at IBM (Bangalore) | Hybrid

Job Description

We are looking for a motivated intern to join our MVS Network Support team, assisting in delivering high-quality technical support for clients running critical business applications on the Cisco/Juniper/Checkpoint platform. This is an excellent opportunity for students interested in enterprise IT systems to gain hands-on experience with a stable, mission-critical network infrastructure system used by companies across the globe.

As a Product Support Intern, you will assist support engineers in investigating, diagnosing, and resolving technical issues, helping customers maximize the value of client's network infrastructure.

What You'll Gain

• Real-world experience with enterprise support processes.
• Real-world L1 network operations, triage, and escalation paths.
• Reading and understanding configurations and change workflows (ITIL).
• Root cause analysis and post-incident documentation.
• Communicating with stakeholders and writing crisp KB/runbooks.
• Foundations for CCNA and entry-level NOC/Network Engineer roles.
• Exposure to networking skills widely used in banking, manufacturing, logistics, and more.
• Training on ticket/case handling, system troubleshooting, and support best practices.
• Opportunities to work on cross-functional projects with developers and infrastructure teams.
• Mentorship from experienced network professionals.

Responsibilities

• Monitor network health (NMS) and triage L1 incidents and SRs.
• Troubleshoot LAN/WAN/Wi-Fi/VPN and basic routing/DNS/DHCP issues.
• Assist with switch/router configs and firewall change implementations (under supervision).
• Work with support tickets to gather logs, system data, and steps to reproduce issues.
• Provide first-level support via email, ticketing systems, or live support (under supervision).
• Collaborate with senior engineers and architect teams to escalate and track complex issues.
• Document common issues and create/update support knowledge base articles.
• Participate in internal training and shadowing sessions to build network technical knowledge.

Qualifications

• Currently pursuing or recently completed a degree in Computer Science, Information Systems, or a related field.
• Strong interest in technical support, enterprise systems, and customer service.
• Basic understanding of operating systems, networking, and database concepts.
• Good communication skills and attention to detail.
• Willingness to learn about various network OEMs.
• Solid fundamentals: OSI/TCP-IP, subnetting, VLANs, routing basics, DNS/DHCP.
• Comfort with CLI and Wireshark basics; strong communication and curiosity.
• Bonus: CCNA/Network+ (in progress), scripting (Python/PowerShell), ServiceNow/Jira.