Kyndryl Hiring Technical Support in Gurgaon | Apply Now

Technical Support

Kyndryl is hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick issue identification, troubleshooting, and delivering customer support within defined SLAs.

Key Responsibilities

• Provide Level 1 support for hardware, software, and services as per contract requirements.
• Troubleshoot and resolve issues related to operating systems, Outlook, Exchange, Lotus Notes, VPN and connectivity, O365, VMware, and collaboration tools including Teams, Webex, and Slack.
• Handle password resets, entitlement verification, and incident logging through ticketing tools.
• Escalate unresolved issues to the relevant teams while acting as a client advocate.
• Manage service outages and maintain status updates.
• Maintain records of software licenses and hardware inventory.
• Meet SLA, SLO, and KPI targets while ensuring customer satisfaction.

Required Skills

• Strong verbal and written English communication.
• Customer support and troubleshooting knowledge.
• Understanding of Windows, macOS, O365, VMware, networking, internet security, and collaboration tools.
• Familiarity with IT ticketing systems.
• Multilingual skills are an added advantage.

Required Technical and Professional Expertise

• Experience with Cisco Nexus and Cisco IOS technologies.
• Experience configuring and troubleshooting F5 ASM and LTM.

Preferred Technical and Professional Experience

• Cisco certification.
• Knowledge of network automation and scripting.

Your Future at Kyndryl

Kyndryl provides opportunities for technical learning, cloud technology training, and certifications to support career growth. Employees can explore advanced technical roles while working in a collaborative and growth-focused environment.