IBM Hiring Procurement Operations Specialist (Bangalore) | Bachelor's Degree

About the Team

At IBM Finance & Operations, the teams provide the insight and discipline that guide strategy, ensure financial strength, and help IBM invest in innovation and growth. The work combines analytical skills with collaboration and curiosity. You will partner with colleagues across functions and geographies, using data, technology, and process excellence to improve performance and deliver measurable impact.

IBM offers continuous learning, career development, and a culture that values diverse perspectives.

Role and Responsibilities

As a Procurement Operations Specialist, you will support procurement applications and processes, as well as accounts payable help requests. You will act as a single point of contact for global procurement professionals and suppliers, making sure the procurement and client organizations are well supported. Your main responsibilities include:

• Provide Call Centre Support: Respond to incoming calls and emails, deliver high-quality support, and resolve client queries related to procurement tools and processes. Receive and document clear, accurate help requests from IBM internal clients and suppliers.
• Resolve Problems and Escalate: Gather problem information, generate problem reports, and escalate to the appropriate Level 2 contact when needed. Give clients regular updates on the status of their tickets.
• Maintain Accurate Records: Create a call log for every help request, making sure contact information is captured and problems are documented accurately.
• Utilize Knowledge Database: Consult the knowledge database for guidance when answering client questions, and apply knowledge of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Show courteous and empathetic behaviour with clients, using professional call handling skills and meeting high service standards.

Required Professional and Technical Expertise

• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement and accounts payable systems.
• Experience Working with Call Centres: Understanding of professional call handling, including clear communication, problem determination, and conflict resolution.
• Knowledge of Organizational Structure: Basic understanding of global procurement structure and its relationships with internal clients and suppliers.
• Familiarity with Problem-Solving: Exposure to problem-solving techniques, including gathering information, generating problem reports, and escalating issues.
• Basic Software Skills: Familiarity with applications such as Excel, and ability to use knowledge databases effectively.

Preferred Professional and Technical Expertise

• Designated Language Skills: Proficiency in additional languages may help with communication with global clients and suppliers.
• Software Specific Skills: Familiarity with other Microsoft Office tools may be useful for knowledge databases and resolving client queries.
• Procurement Application Knowledge: In-depth understanding of supported procurement applications may improve problem-solving and the quality of client support.