IBM Hiring Procurement Operations Specialist (Bangalore) | Hybrid

Job Description

At IBM Finance & Operations, the team acts as the backbone of IBM's transformation, driving efficiency, transparency and smart decision-making across the business. The group provides the insight and discipline that guide strategy, support financial strength and help IBM invest in innovation and growth. Work here combines analytical skills with collaboration and curiosity, with colleagues across functions and geographies using data, technology and process excellence to improve performance.

As a Procurement Operations Specialist, you will support procurement applications and processes, along with accounts payable help requests. This role is a single point of contact for global procurement professionals and suppliers, making sure both the procurement organization and client organization are well supported.

Your main responsibilities include:

• Call Center Support: Answer incoming calls and emails, give high-quality support and resolve client queries about procurement tools and processes. Receive and document clear, accurate help requests from IBM internal clients and suppliers.
• Resolve Problems and Escalate: Gather problem information, create problem reports and escalate to the appropriate Level 2 contact when needed. Give clients regular updates on their ticket status.
• Maintain Accurate Records: Create a call log for every help request, capture accurate contact details and document problems and questions correctly.
• Use the Knowledge Database: Consult the knowledge database for guidance when responding to client questions, and apply knowledge of supported procurement applications to resolve issues.
• Deliver High-Quality Service: Show courteous, empathetic behavior with clients and apply professional call handling skills to meet high quality standards.
• Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.
• Call Center Experience: Understanding of professional call handling, including clear communication, problem determination and conflict resolution.
• Organizational Structure: Basic understanding of global procurement's organizational structure and its relationships with internal clients and suppliers.
• Problem-Solving: Exposure to problem-solving techniques such as gathering information, generating problem reports and escalating issues.
• Basic Software Skills: Familiarity with applications such as Excel and the ability to use knowledge databases effectively.
• Language Skills: Proficiency in additional languages may be beneficial for communicating with global clients and suppliers.
• Software Skills: Familiarity with software beyond Excel, such as other Microsoft Office tools, may be advantageous.
• Procurement Application Knowledge: In-depth understanding of supported procurement applications may improve problem-solving and the quality of client support.