NatWest Chennai Hiring Operations Analyst | Freshers Eligible

Join NatWest as a Customer Service & Operations Analyst. This role offers a chance to make a positive difference for customers and colleagues by delivering strong customer and business outcomes.

• Take part in initiatives that improve customer service, processes and procedures
• Build on your analytical skills while growing your career in a fast-paced role

What you'll do

You will support customers and colleagues in our contact centres by responding to and investigating queries. You will also advise on business processes, policies and procedures, and learn customer and business needs so you can suggest improvements and efficiency gains.

You will also:

• Identify barriers to performance and coordinate improvements to efficiency
• Work closely with operational centres, providing coaching and support to build efficiency and knowledge
• Keep accurate records of daily operations, log incidents and spot trends
• Review manual or ineffective processes that could be automated or improved
• Keep a focus on improving customer service and experience

The skills you'll need

You will need strong planning and organisational skills, with good attention to detail. You should perform well under pressure and manage multiple tasks while keeping a high level of accuracy.

You will also need:

• Experience analysing and using performance data
• Freshers or 2025 and 2026 pass-out graduates in B.Com, BA, BBA, B.Sc (non-IT), Mass Communication or Journalism
• The ability to explain information simply and clearly
• An understanding of contact centre operations and performance metrics
• Microsoft Office skills, including PowerPoint, Excel and Word

Hours: 45 per week