HCLTech Hiring Process Associate Voice (Lucknow) | Freshers

Job Summary

HCLTech is looking for a diligent and enthusiastic fresher to join the team as an RCM (Voice, Semi Voice or Non Voice) associate. The role centers on working with healthcare providers to secure accurate and timely reimbursement for services rendered. The ideal candidate has strong communication skills and a keen eye for detail. Candidates must be willing to work US shifts.

Key Responsibilities

• Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
• Investigate and resolve issues with denied or underpaid claims.
• Maintain accurate records of all communications and transactions.
• Conduct pre and post call analysis and documentation, and take appropriate actions to resolve tasks on first contact.
• Update account-wise customer interactions daily.
• Achieve critical performance targets.
• Ensure efficiency in line with performance targets and process guidelines.
• Identify problems and document business requirements using industry knowledge and tools.
• Follow client process workflows and HCL policy guidelines.

Skill Requirements

• Strong verbal and written communication skills
• Focus on delivering a positive customer experience
• Active listening skills
• Good data entry and typing skills
• Ability to multitask
• Ability to contribute to the process through improvement ideas
• Analytical and problem-solving skills applied to the process
• Sound judgment and decision-making