HCLTech Hiring Analyst (Support & Operations) in Bangalore
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Job Summary
This role resolves assigned tickets and provides L1 remote desktop support in line with agreed SLA and the company's quality standards.
Key Responsibilities
- Provide level 1 remote desktop support to resolve tickets and diagnose and resolve hardware, software and network problems by telephone, email or chat within the agreed ticket volume and time SLA.
- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements and company policies.
- Ensure a positive customer experience and CSAT through first call resolution, minimum average handling time (AHT), and low rates of rejected resolutions and reopened cases.
- Maintain high login efficiency (availability) for customers.
- Update worklogs and follow shift and escalation processes, escalating complex problems to the appropriate support specialists or routing them to 2nd and 3rd level IT support staff as needed.
- Take on value-adding activities such as knowledge base updates and self-development.
Skills and topics
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See the SQL Interview Kit PDF, one-time payment. Full refund within 30 days if you haven't downloaded any file.HCLTech is a leading global technology company headquartered in Noida, India, providing a wide range of IT services and solutions to enterprises across industries. Founded in 1976, the company has grown into one of the largest multinational IT service providers, employing over 220,000 professionals in more than 60 countries.
- Size
- 1,000+ people
- Open jobs on talentd
- 438 jobs
- Pay in this post
- ₹2–4 LPA
- Founded
- 1976
- Headquarters
- Noida, Uttar Pradesh, India
- Website
- hcltech.com
Other HCLTech jobs open now
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- Invoice Validation Process AssociateLucknow · ₹2.4 LPA
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Questions about this job
Can 2026 graduates apply for this HCLTech L1 Remote Desktop Support Analyst job?
Yes. The post takes batch 2025 and 2026, with no experience needed.
What is the salary for L1 Remote Desktop Support Analyst at HCLTech in Bengaluru?
The post lists ₹2–4 LPA.
How do I prepare for the HCLTech interview?
Revise the skills the post asks for (Hardware Troubleshooting, Network Troubleshooting and Remote Desktop Support) and practise common fresher interview questions on FleetCode.