Overview
What You Will Do:
- Work as a Junior Service Desk, Helpdesk, or Desktop Support Engineer, providing first-level IT support.
- Provide technical assistance to global users through calls, chats, and tickets.
- Log, prioritize, and manage incidents and service requests in the ticketing system according to defined SLAs.
- Recognize, diagnose, and resolve basic technical issues by engaging with users and following standard troubleshooting steps.
- Troubleshoot issues related to operating systems, MS Office applications, email, internet connectivity, and peripheral devices.
- Escalate or route complex issues to next-level IT support teams following standard procedures.
- Maintain proper documentation of incidents, solutions, and user interactions.
- Follow IT policies, processes, and information security guidelines.
- Work in night shifts to support users across the USA and other global locations.
What You Will Need:
- Strong verbal and written communication skills in English.
- Basic hands-on knowledge of laptops, desktops, and peripherals.
- Understanding of operating systems (Windows) and MS Office tools.
- Good problem-solving and analytical skills.
- Ready to work in rotational shifts covering 24/7 support.
What Would Be Nice to Have:
- Strong problem-solving mindset and willingness to learn.
- Ability to quickly grasp new tools, technologies, and processes.
- Good customer service orientation and teamwork skills.
Key Competencies:
- Customer Focus
- Communication & Collaboration
- Analytical Thinking
- Learning Agility
- Process Adherence
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Key Skills
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Education Requirements
- Engineering graduate
- Science graduate
- Equivalent qualification
Eligible Batch Years
Guidehouse
Guidehouse is a global consulting firm that provides management, technology, and risk consulting services to both public sector organizations and regulated commercial industries. Headquartered in McLean, Virginia, the firm was established in 2018 following the acquisition of PwC’s U.S. public sector business by Veritas Capital and later expanded significantly with the 2019 acquisition of Navigant Consulting. Guidehouse supports clients across government, healthcare, financial services, energy, and national security sectors, helping them address complex operational, regulatory, and digital transformation challenges.
The company employs more than 15,000 professionals worldwide and is recognized for its deep expertise in areas such as digital transformation, financial management, risk and compliance, energy transition, and healthcare innovation. Guidehouse has built a strong reputation for advising federal, state, and local governments as well as large regulated enterprises. In recent years, the firm has expanded its global presence and capabilities through strategic acquisitions and investments in advanced analytics, cybersecurity, and sustainability-focused advisory services.
Company Details
Connect With Us
Websiteguidehouse.com