Overview
Job Overview
Candidates should have working knowledge of GDS (any), including refunds, fares and pricing. Travel certification is required. Knowledge of different fare and routing types, good communication skills and good travel geography knowledge are also needed.
Maintain high accuracy and productivity standards, and show willingness to learn. The role involves interacting with clients by email to resolve queries and building good working relationships with customers.
Key Responsibilities
- Work with GDS platforms and handle refunds, fares and pricing queries.
- Apply knowledge of fare and routing types to client requests.
- Maintain accuracy and productivity standards.
- Resolve client queries by email and build lasting customer relationships.
- Take part in process improvement initiatives and stay flexible in a dynamic work environment.
About the Company
EXL (NASDAQ: EXLS) is a data analytics and digital operations company. It partners with clients using a data and AI-led approach to reinvent business models, drive better outcomes and unlock growth. EXL serves leading corporations in insurance, healthcare, banking and financial services, media and retail. Founded in 1999, EXL is headquartered in New York and has more than 54,000 employees across six continents. More information is available at www.exlservice.com.
If an employer asks you to pay any kind of fee, please notify us immediately. Talentd does not charge any fee from applicants and we do not allow other companies to do so.
Key Skills
Related Tags
Browse More Jobs
Education Requirements
- Higher Education Diploma
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
Connect With Us
Websiteexlservice.com