Overview
Job Description
Essential Functions
- Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
- Meets individual goals while assisting team to meet team goals
- Operates with urgency in a real time service environment
- Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
- Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
- May perform other duties as assigned
Performance parameters
- Productivity
- Quality
- Turn Around Time of work assigned
- Attendance & Schedule Adherence
Key Responsibilities
Essential Functions
- Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
- Meets individual goals while assisting team to meet team goals
- Operates with urgency in a real time service environment
- Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
- Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
- May perform other duties as assigned
Performance parameters
- Productivity
- Quality
- Turn Around Time of work assigned
- Attendance & Schedule Adherence
Organizational Relationships
Reports To: Assistant Manager/Lead Assistant Manager
Skills
Desirable Skills
- Medium competency in excel skills
- Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams
- Ability to respond to all inquiries within a timely manner
- Candidate should achieve a score of B1-4 or above in CEF assessment conducted during selection process
- Strong interpersonal and communication skills – both verbal and written
- Adaptability/Ability to interpret variable input details
- Critical thinking and decision making
- Strong analytical, Reasoning, and Problem solving skills
Technical Skills
- Good computer navigation skills
- Working knowledge of Excel (Intermediate Level) on VLookup, Pivots, usage of Functions and Formulae
- Typing speed of 25 Words per Minute with 90% Accuracy
Process Specific Skills
- Candidate should preferably have knowledge of US Insurance
- Ability to navigate multiple systems and applications
- Ability to produce high quality in production in environment.
- Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic)
Soft skills
- Ability to work independently
- Ability to understand and question established process guidelines for possible process improvements
- Ability to pay great attention to detail – especially during processing of transactions
- Possess keen sense of acquiring knowledge
- Adaptable and flexible to work in night shifts
Education Requirements and Work Experience
- Bachelor’s degree and Computer literacy
- Candidates with relevant business experience will be preferred
Qualifications
Graduate 0 - 1 year
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Key Skills
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Education Requirements
- Bachelor's degree
- Computer literacy
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
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Websiteexlservice.com