Customer Service & Technical Support Jobs at Concentrix (Visakhapatnam) | Freshers

Job Description

The Representative, Customer Service / Technical Support position interacts with customers via inbound and/or outbound calls, emails, chats, or the internet, depending on client requirements. This role provides customer service and technical support, resolving routine issues related to the client's products or services.

Experience: Fresher or any experience

Responsibilities

• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements, probe for understanding, and use decision-support tools and resources to provide appropriate resolutions.
• Listen attentively to customer needs and concerns, demonstrating empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner using agreed procedures.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in call tracking databases.
• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

Content Moderator Role

If selected for a Content Moderator role, note that:

1. The nature of the job includes accessing explicit content such as text, pictures, and videos.
2. It involves content curation, moderation, and review of content uploaded on the platform. Reported content will be reviewed for abuse, including but not limited to violence, extremism, pornography, and ultra-graphic material, as well as content supporting or opposing religious, sexual, social thought processes or behaviors.
3. It includes reviewing sensitive content to determine whether it violates the client's terms of service.

Candidate Profile

• Graduate or undergraduate in any discipline (may vary based on job requirements).
• Courteous with a strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking, including flexibility and adaptability to change quickly.
• Tolerance for repetitive work in a fast-paced, high-production environment.
• Ability to work as a team member and independently.
• Demonstrate patience in all customer interactions, maintaining a pleasant and professional tone.
• Ability to rotate shifts as needed.
• Based on location and/or program, additional experience or skills may be required.
• Confirm customer understanding of solutions and provide additional education as needed.
• Demonstrate strong probing and problem-solving skills.
• Able to handle complex customer queries and resolve them independently.

Disclaimer: The above statements describe the general nature and level of work. They are not an exhaustive list of all responsibilities, duties, and skills required.

Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.