Customer Service & Technical Support Jobs at Concentrix (Bangalore) | Apply Now

As a Representative in Customer Service / Technical Support, you will interact with customers through inbound and outbound calls, emails, chats, or the Internet, depending on client requirements. You will provide customer service and technical support, resolving routine issues related to the client's products or services.

Key Responsibilities

• Ensure service delivery meets contractual Key Performance Indicators (KPIs).
• Clarify customer requirements, probe for understanding, and use decision-support tools to provide appropriate resolutions.
• Listen attentively to customer needs, demonstrate empathy, and build rapport.
• Greet customers courteously and professionally following agreed procedures.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work, including proper account notation.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and services when appropriate.
• Track, document, and retrieve information in the call tracking database.
• Respond to customer inquiries by referring to published materials, secondary sources, or senior staff.

Content Moderator Note

If selected for a Content Moderator role, please note:

• The job involves accessing explicit content, including text, pictures, and videos.
• It includes content curation, moderation, and review of uploaded content, checking for abuse such as violence, extremism, pornography, and ultra-graphic material, as well as content supporting or opposing various viewpoints.
• Reviewing sensitive content and determining if it violates the client's terms of service.

Candidate Profile

• Graduate or undergraduate in any discipline (may vary by job requirement).
• Courteous with a strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Effective written and verbal communication.
• Dependable with strong attention to detail.
• Skilled in multi-tasking, flexible, and adaptable to change.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Patience in all customer interactions, maintaining a pleasant and professional tone.
• Ability to rotate shifts as needed.
• Additional experience or skills may be required based on location or program.
• Confirm customer understanding of solutions and provide additional education as needed.
• Strong probing and problem-solving skills.
• Handle complex customer queries and resolve them independently.

Disclaimer: The above statements describe the general nature and level of work. They are not an exhaustive list of all responsibilities and skills required.

Concentrix is an equal opportunity employer and evaluates applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, veteran status, disability, or any other legally protected characteristic.