Overview
NatWest Group is looking for a Customer Service & Operations Analyst who can support positive outcomes for both customers and internal teams. The role involves contributing to service improvements while helping deliver effective business and customer results.
You will participate in initiatives that strengthen customer service, refine operational processes, and improve procedures. This position provides an environment where you can apply and develop analytical abilities while working in a fast-paced operational setting.
What you'll do
In this role, you will assist colleagues by responding to and investigating queries related to business processes, policies, and procedures. You will build an understanding of customer and operational requirements and help identify opportunities to improve efficiency.
- Identify barriers affecting performance and coordinate improvements that enhance operational efficiency
- Collaborate with operational centres while offering guidance and support to increase knowledge and productivity
- Maintain accurate records of day-to-day activities, log incidents, and monitor trends
- Review manual or inefficient processes and highlight areas that could be automated or improved
- Support initiatives aimed at improving overall customer service and experience
The skills you'll need
The role requires strong organisational and planning abilities along with careful attention to detail. You should be comfortable working under pressure and capable of managing several tasks while maintaining accuracy.
- Ability to analyse and work with performance-related data
- Graduates from B.Com, BA, BBA, or BSc (Non‑IT) backgrounds, 2026 pass outs
- Capability to present information clearly and in a simple format
- Working knowledge of Microsoft Office tools including Excel, PowerPoint, and Word
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Key Skills
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Education Requirements
- B.Com
- BA
- BBA
- BSc (Non‑IT)
Eligible Batch Years
NatWest
NatWest Group plc is one of the largest banking and financial services institutions in the United Kingdom, with a history dating back to 1968 when National Westminster Bank was formed through the merger of National Provincial Bank and Westminster Bank. Headquartered in Edinburgh, Scotland, NatWest Group operates across retail, commercial, and corporate banking segments, serving millions of customers in the UK and internationally. The company employs over 60,000 people and is listed on the London Stock Exchange, with a strong presence in the FTSE 100 index.
NatWest's mission is to champion potential, helping people, families, and businesses to thrive. It focuses on digital innovation, sustainability, and customer-centric services, aiming to be a leader in responsible banking. In recent years, NatWest has made significant strides in reducing its carbon footprint and supporting green finance initiatives, including pledges to provide billions in climate and sustainable funding. The bank has also been recognized for its advancements in digital banking platforms and its role in supporting small businesses during economic challenges.
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