Customer Service Associate - Walk-in at WNS (Vikhroli) | Freshers

Role Summary

This position focuses on providing excellent customer service through email, voice, and chat. The goal is to resolve customer issues based on client guidelines.

Key Responsibilities

• Deliver outstanding customer service over phone, email, and chat.
• Answer queries and offer resolutions in a respectful, helpful, and responsive way.
• Take action to ensure client and customer satisfaction within established service standards.
• Present key points clearly during conversations to achieve good customer reviews and repeat service opportunities.
• Adjust approaches based on urgency and changing situations.
• Ethically upsell and cross-sell services or products when appropriate.
• Follow shift schedules, team meetings, and training requirements.

Qualifications

• Undergraduate with at least six months of international call center voice or data experience (postgraduates and B.E./B.Tech without BPO experience are not eligible).
• Graduate freshers are welcome.

Additional Information

Skills Required

• Excellent spoken and verbal communication skills.
• Strong customer service skills.
• Taking responsibility for customer satisfaction and loyalty.
• Ability to multitask and handle high call volumes efficiently with mental alertness.
• Quick and effective response in a fast-paced environment.
• Disciplined and resourceful to meet business demands in a structured, virtual call center environment.

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS delivers business value to over 400 clients by combining operational excellence with deep domain expertise in industries such as banking, financial services, healthcare, insurance, manufacturing, retail, shipping, telecommunications, travel, and utilities. The group's 44,000+ professionals serve across 60 delivery centers in 16 countries. Our mission is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.