WNS Hiring Associate - Operations in Mumbai | Apply Now

Job Description

Meet productivity and quality targets along with all other SLAs effectively.

Plan, direct, supervise and evaluate workflow. Coordinate work activities to achieve the expected volume.

Coordinate with clients on queries and share customer updates. Respond promptly to all customer emails and internal emails or reporting requirements.

Work with team members to build their skills by providing coaching, mentoring and personalized development plans.

About WNS

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation. It serves more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. WNS combines deep domain expertise, its core differentiator, with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience.

The company aims to deliver lasting business value through intelligent, human-led solutions with sustainable outcomes. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS focuses on scale, expertise and execution.