Customer Service Assistant Job at Mouser Electronics (Bengaluru) | Apply Now

Job Description

• Accurately and efficiently perform data entry using various computer programs, word processing, spreadsheet, or database commands; format material as needed.
• Proof entered material and generated data reports; review discrepancies in data received, request clarification or advise the supervisor of data-related issues to ensure customer requests are processed correctly.
• File, keep records, and prepare, transmit, sort, or distribute faxes, mail, e-mail, and reports as required.
• Promote and maintain high standards of quality and service excellence.
• Process work in a timely manner and meet daily productivity goals; display a sense of urgency while achieving quality and productivity targets.
• Understand and correctly work with multiple currencies and other requirements for processing international orders.
• Demonstrate effective time management and planning/organizing skills.
• Provide chat support as required, in local language plus other required languages.
• Support local Customer Service teams and provide backup for other teams when needed.
• Actively support the team by handling complex or uncommon requests and sharing best practices.
• Communicate professionally, both verbally and in writing, in local language (minimum), including in a telephone environment.
• Hold a Bachelor's degree.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time at its sole discretion based on business needs. Any part of this job description is subject to possible modification to reasonably accommodate individuals with disabilities.