Overview
The Customer Service Analyst 1 is an entry-level role focused on supporting customer-related activities and delivering resolutions in coordination with the Customer Service team. The main objective is to address external customer issues and provide ongoing support.
Responsibilities
- Act as the single point of contact for internal partners and external clients, collaborating with key teams to identify and resolve issues.
- Ensure customer inquiries are handled efficiently and promptly, following departmental standards.
- Perform necessary analyses to meet client needs.
- Communicate resolutions clearly to clients.
- Assess risk appropriately when making business decisions, safeguarding the firm's reputation and assets by complying with applicable laws and regulations, adhering to policy, exercising sound ethical judgment, and escalating or reporting control issues transparently.
Qualifications
- Previous relevant experience preferred.
- Experience in customer service.
- Proven investigative, analytical, and risk management skills.
- Ability to present concepts and influence or lead change.
- Consistently demonstrate clear and concise written and verbal communication.
- Deliver high-quality customer service with a focus on building client relationships and achieving quality results.
Education
- Bachelor's degree or equivalent experience.
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Education Requirements
- Bachelor's degree/University degree or equivalent experience
Eligible Batch Years
Citi
Citi, officially known as Citigroup Inc., is a leading global financial services corporation headquartered in New York City. Founded in 1812 as the City Bank of New York, Citi has grown into one of the world's largest and most diversified banking institutions, serving millions of customers across more than 160 countries. The company offers a broad range of financial products and services, including consumer banking, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Citi's mission is to enable progress by providing responsible financial solutions that meet the needs of individuals, businesses, and governments worldwide. With over 200,000 employees, Citi maintains a strong market position as a trusted and innovative player in the global financial sector. Recent initiatives include advancing digital banking capabilities, expanding sustainable finance commitments, and supporting economic recovery efforts in various regions. Citi continues to be recognized for its leadership in global banking, its commitment to diversity and inclusion, and its role in shaping the future of finance.
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Websiteciti.com