Overview
Licious is a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India's most successful D2C food-tech brand operating in 20 cities across the country, delighting over 32 lac customers with our fresh meat and seafood.
Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on...
What makes the role meaty?
- Contact lapsed customers to understand reasons for inactivity through structured feedback calls.
- Conduct short customer satisfaction and experience surveys.
- Reach out to existing offline customers to communicate new product launches, promotions, and seasonal offerings.
- Proactively encourage repeat purchases based on customers' previous buying patterns and replenishment cycles.
- Capture customer feedback accurately and identify recurring themes, issues, and opportunities.
- Prepare daily, weekly, and monthly reports with customer insights, calling performance, and key trends.
- Work closely with Operations, Marketing, and Category teams to share customer feedback and recommend improvements.
- Maintain accurate customer records and ensure timely follow-up on customer requests or concerns.
- Meet defined productivity and quality standards for customer interactions.
We hope that you have...
- Are a Graduate in any discipline.
- Have 0–3 years of experience in customer service, telesales, customer support, CRM, or call centre operations is preferred.
- Have excellent listening and interpersonal skills.
- Have strong verbal communication with a customer-first mindset.
- Are patient, empathetic, and able to build rapport over the phone.
- Are analytical with the ability to identify patterns and generate insights.
- Have strong organizational and time management skills.
- Have the ability to collaborate effectively with cross-functional teams.
- Are proficient in Microsoft Office (Excel, Word, PowerPoint).
- Are comfortable working with CRM platforms and customer databases (preferred).
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Key Skills
Related Tags
Education Requirements
- Graduate in any discipline
Eligible Batch Years
Licious
Licious is India's leading direct-to-consumer (D2C) brand for fresh meat, seafood, and eggs. Founded in 2015 by Vivek Gupta and Abhay Hanjura, the company set out to transform the country's unorganized meat market by offering hygienically processed, cold-chain delivered, and quality-certified animal protein. Its mission is to make meat consumption in India safe, convenient, and trustworthy, with a strong focus on farm-to-fork traceability and rigorous quality control.
The company operates a vertically integrated supply chain, sourcing directly from farms, processing in state-of-the-art facilities, and delivering to customers through its own cold-chain logistics. Licious serves millions of customers across 25+ Indian cities and has become one of the most recognizable D2C food brands in the country. It achieved unicorn status in 2021, and continues to expand its product portfolio and geographic footprint while investing in technology, automation, and customer experience.
Company Details
Connect With Us
Websitelicious.in
