Overview
Meet the Team
As part of Cisco's Customer Experience organization, Cisco Meraki Support consists of Enterprise Support, Learning & Development, and Project & Program Management teams. Using AI-powered tools, the team delivers 24/7 customer support and works to simplify technology processes for customers and internal teams.
The organization focuses on collaboration, problem solving, and delivering customer-first support experiences while building strong relationships across teams and customers.
Your Impact
In this role, you will support customers by troubleshooting technical issues, using AI-enabled tools to improve efficiency, and responding quickly to customer inquiries. You will also continue building your technical expertise through feedback, collaboration, and ongoing training.
- Manage customer cases from creation through final resolution while ensuring a smooth support experience.
- Collaborate with customers and partners on technical support and service-related inquiries through phone and written communication.
- Diagnose and resolve a variety of network-related issues.
- Use AI-assisted tools to investigate and troubleshoot network problems while improving workflows.
- Work closely with Escalations, Engineering, Sales, Product, and other Cisco teams to address critical issues efficiently.
- Stay current with new features and technologies through instructor-led and self-paced learning modules.
- Expand technical knowledge by completing AI-focused training and using modern troubleshooting tools.
- Utilize available resources and guidance from leadership for professional growth aligned with business goals.
- Be available to work weekends as part of a rotational schedule.
Minimum Qualifications
- 0-2 years of experience supporting or troubleshooting LANs, VLANs, VPNs, devices, and DHCP servers.
- Foundational understanding of AI concepts and exposure to AI-powered tools in a technical support environment.
- Strong English written and verbal communication abilities with a customer service mindset.
Preferred Qualifications
- Ability to collaborate effectively with cross-functional teams and external stakeholders.
- Strong time management skills with the ability to prioritize tasks in fast-paced situations.
- Interest in emerging AI technologies related to network support and automation.
- Pursuing networking certifications such as CCNA, CCNP, or CWNA.
- Basic hands-on understanding of networking technologies including firewalls, routing and switching, VLANs, VPNs, wireless networking, and content filtering.
- Knowledge of protocols such as TCP, STP, ARP, Ethernet, OSPF, UDP, and RADIUS 802.1x is an advantage.
Why Cisco?
Cisco develops technologies that help organizations connect and secure their infrastructure in the AI era and beyond. The company continues to innovate across networking, security, and digital infrastructure solutions.
Teams at Cisco collaborate globally to create impactful solutions while supporting continuous learning and career growth.
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Education Requirements
- Bachelor's degree
Eligible Batch Years
Cisco
Cisco Systems, Inc. is a globally renowned leader in networking technology, cybersecurity, and communications solutions. Founded in 1984, Cisco has played a pivotal role in shaping the internet and enterprise networking landscapes. With its mission to power an inclusive future for all, the company develops and sells a wide range of products and services, including routers, switches, cloud-based collaboration tools, and security solutions. Cisco serves enterprises, governments, and service providers worldwide, enabling digital transformation and secure connectivity.
Headquartered in San Jose, California, USA, Cisco employs over 80,000 people globally and maintains a strong market position as one of the most influential multinational technology corporations. The company is consistently recognized for innovation, sustainability initiatives, and corporate social responsibility. Recent achievements include advancements in AI-driven networking, expansion of its cybersecurity portfolio, and strategic acquisitions to bolster its cloud and hybrid work offerings.
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