Infra Stability Engineer at Invesco (Hyderabad) | ₹4-6 LPA

Job Description

As one of the world's leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Key Responsibilities / Duties

• Monitor infrastructure including servers (Windows, Linux, Solaris), network devices (Cisco and Juniper: switches, routers, firewalls, WLC, WAP, VPN, UPS, etc.), communication links (MPLS-GWAN), storage devices (Dell, Hitachi, HP), and applications.
• Perform business readiness checks for critical applications and batch jobs, take necessary action on failures, and report appropriately.
• Use enterprise monitoring solutions to identify triggered alarms across the environment, acknowledge alerts, create incident tickets, and assign to relevant teams.
• Identify and track all production environment problems, resolve issues when possible, escalate if necessary, and provide support for calls and emails to ensure timely and professional interactions.
• Proactively contact stakeholders when production services are significantly delayed or impacted.
• Share performance reports for IT infrastructure devices with respective support teams for analysis.
• When a problem impacts IT services, triage or troubleshoot the issue following standard operating procedures, coordinating with third-party vendors, customer contacts, or other IT teams as needed.
• Provide intelligent hands-on support for all areas of the Infrastructure Services Group when requested.
• Monitor system performance and capacity using various tools, analyze hardware, software, and environmental alerts, determine causes of issues, and collaborate with teams until resolution.
• Participate in creating and maintaining documentation to ensure clear, concise, and accurate information is available for incident resolution.
• Provide complete and accurate summaries of all activities during shift turnover to ensure continuity with peers.
• Basic knowledge of enterprise monitoring tools like SolarWinds Orion / SCOM.
• Knowledge of ITSM tools like ServiceNow.
• Knowledge of ITIL processes.

Work Experience / Knowledge

0-1 years in a NOC or L1 Support for Applications or similar technology.

Previous experience in a Financial Services, highly pressured environment essential.

Must possess an up-to-date understanding of all Infrastructure technologies and a good technical knowledge of Wintel Services.

This position is based out of Hyderabad.

Full Time / Part Time

Full time

Worker Type

Employee

Job Exempt (Yes / No)

No

Workplace Model

At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.

Why Invesco

In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other's identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.

We believe in a diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).

What's in it for you?

As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.

Our benefit policy includes but not limited to:

• Competitive Compensation
• Flexible, Hybrid Work
• 30 days' Annual Leave + Public Holidays
• Life Insurance
• Retirement Planning
• Group Personal Accident Insurance
• Medical Insurance for Employee and Family
• Annual Health Check-up
• 26 weeks Maternity Leave
• Paternal Leave
• Adoption Leave
• Near site Childcare Facility
• Employee Assistance Program
• Study Support
• Employee Stock Purchase Plan
• ESG Commitments and Goals
• Business Resource Groups
• Career Development Programs
• Mentoring Programs
• Invesco Cares
• Dress for your Day

In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.