Business Analyst Intern at Zycus Bengaluru | 6-Month Internship

About Certinal

Certinal is an enterprise eSignature platform developed under Zycus. It competes with products like DocuSign and Adobe Sign and serves Fortune 500 clients in industries such as healthcare, automotive, financial services, and procurement. Customers include Apollo Hospitals, Bumrungrad International Hospital, and Magna International.

The platform supports complex enterprise integrations including SSO, APIs, EMR and HIS systems, CRM platforms, and ERP systems. Certinal maintains a strong Net Promoter Score of 81 and is known for robust technical capabilities, flexible pricing, and reliable customer support.

About the Role

As a Business Analyst Intern, you will work with the internal Strategy and Operations team to support initiatives that drive business growth, operational efficiency, and data-backed decision making at Certinal. The role involves assisting with market analysis, go-to-market planning, and tracking key business metrics.

This internship offers exposure to how B2B SaaS companies expand operations, optimize sales funnels, and develop scalable growth strategies within enterprise environments.

Key Responsibilities

• Perform market research, competitor analysis, and industry benchmarking to support go-to-market strategy.
• Assist in building business dashboards and frameworks for tracking key performance indicators.
• Analyze sales funnel performance and customer acquisition data to identify improvement opportunities.
• Prepare business case studies, market opportunity analyses, and strategic recommendations.
• Support vendor evaluations, partnership reviews, and due diligence processes.
• Collaborate with product, marketing, engineering, sales, and operations teams on cross-functional initiatives.
• Create executive summaries, presentations, and reports for stakeholder discussions and decision making.
• Contribute to process improvement initiatives that enhance operational efficiency.
• Track business metrics and provide insights to support strategic planning and resource allocation.

Required Skills

• Strong analytical thinking and structured problem-solving using hypothesis-driven approaches.
• Advanced proficiency in Excel or Google Sheets, including pivot tables, VLOOKUP, and formulas.
• Ability to analyze large datasets and generate meaningful insights.
• Experience with data visualization and business intelligence tools.
• Clear written and verbal communication for presenting insights and reports.
• High attention to detail and the ability to manage multiple projects simultaneously.

Zycus is an equal opportunity employer committed to maintaining an inclusive workplace. Employment decisions are based on qualifications, skills, and relevant experience.