Banking Operations Specialist Jobs at Citi - Apply Now | ₹400,000-600,000

Banking Operations Specialist

The Operations Support Specialist 4 is an entry-level position focused on providing comprehensive operations support services. This includes tasks such as maintaining records and documentation, managing the storage and retrieval of records, handling account maintenance, imaging, and facilitating the opening of new accounts, all in collaboration with the Operations - Core Team. This role also acts as a crucial link between operations staff, relationship managers, project managers, custodians, and clients. The primary goal of this position is to deliver daily operations support, ensuring alignment with Citi's established operations support infrastructure and processes.

Responsibilities:

• Follow established procedures to complete complex assignments and resolve problems requiring in-depth investigation or research.
• Provide team assistance, including serving as a subject matter expert, leading special projects, training new hires, offering daily guidance to junior employees, and allocating work as needed.
• Conduct basic analysis and research, along with workflow management.
• Support a wide array of products and services.
• Communicate relevant information to senior managers and assist with activities that help mitigate organizational loss or impact when necessary.
• Appropriately assess risk when making business decisions, with particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This involves ensuring compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment in personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• Experience working in a business office or operational environment; retail banking operations experience is preferred.
• Excellent communication skills are required.
• Strong numerical abilities.
• Proficient computer and math skills, with an emphasis on complex databases and spreadsheets.
• Demonstrates technical and administrative expertise.
• Consistently shows attention to detail.
• Demonstrated knowledge of the activities, policies, and procedures within a basic work area.
• Ready to work in rotational or night shifts, providing 24/7 support.