Citi Pune Hiring Client Onboard Analyst 1 | Hybrid

The Client Onboard Analyst 1 is a trainee professional role. The job requires a good working knowledge of the processes, procedures and systems used to carry out assigned tasks, along with a basic understanding of the underlying concepts and principles. You will work closely with the team to meet the area's objectives, make evaluative judgements based on factual analysis, and resolve problems using acquired technical experience while following precedents. Clear, logical communication and sensitivity to audience diversity are expected. The impact of the role is limited but direct, restricted to your own job.

Responsibilities

• Process client requests related to system setup, including signatory updates and documentation lodgment.
• Work with internal partners to perform systems maintenance based on documentation for account opening and maintenance processes.
• Respond to client and internal inquiries.
• Prepare documentation for archiving.
• Apply the bank's regulations while processing requests, and keep up to date with procedures, internal rules and external regulations.
• Document updates to operating procedures.
• Process client instructions with high accuracy and effectiveness, meeting deadlines.
• Verify and authorize data entered in the systems.
• Handle all queries efficiently and in a timely manner.
• Escalate urgent and risk issues through the appropriate channels.
• Support other teams upon supervisor instruction, including possible movement to another team or process.
• Carry out other tasks assigned by supervisors, such as training, projects, conference calls and systems testing.
• Maintain high client satisfaction through strong product, process and client knowledge, and suggest process improvements.
• Assist in implementing validated process improvements.
• Understand procedures and controls for operational processes, support the Manager with quality assurance, and work within departmental procedures and compliance standards to minimize losses.
• Coordinate projects around internal processes and take part in user acceptance testing of new systems.
• Execute day-to-day responsibilities and any other work instructed by your supervisor.
• Deliver routine and defined tasks daily while building knowledge of the broader context of the work.
• Assess risk when making business decisions, protecting the firm's reputation and Citigroup, its clients and assets, by complying with applicable laws, rules, regulations and Policy, exercising sound ethical judgment, and escalating and reporting control issues transparently.

Qualifications

• Previous experience in financial services is preferred.
• Knowledge of bank products for opening and maintaining bank accounts, customer communication experience (internal or external), and knowledge of finance and banking.
• Flexibility, team spirit and loyalty, high attention to detail, good PC skills (Excel, Word), and fluent written and spoken English. Ability to work under pressure and meet deadlines.