Apprentice at American Express (Gurugram) | Full-Time

Job Description

American Express Global Commercial Services (GCS) is a leading payment card issuer for businesses in the United States and international markets. It supports business owners and companies with products and services to help them run and grow their businesses. As a GCS trainee apprentice, you will support GCS India Operations through structured training, collaboration, and exposure to the dynamic world of American Express.

Key Responsibilities

• Manage day-to-day business operations supporting GCS India, assisting teams and leaders with customer deliverables and control-related activities to ensure seamless service delivery.
• Ensure adherence to Company policies, Standard Operating Procedures (SOPs), and American Express compliance standards in all operational processes.
• Execute tasks in alignment with Service Level Agreements (SLAs) and maintain process quality as per established guidelines.
• Collaborate with cross-functional teams and stakeholders to facilitate smooth execution of assigned tasks and projects.
• Identify process improvement opportunities by recognizing gaps and recommending enhancements to increase efficiency and elevate client experience.
• Maintain high performance standards by ensuring effectiveness, efficiency, and quality in all deliverables.
• Provide operational support including developing and maintaining reports, dashboards, presentations, and status updates.

Qualifications

• Graduates in any discipline (preferably Commerce, Business Administration, Economics, Banking and Finance).
• Excellent verbal and written communication skills.
• Working knowledge of MS-Office (Excel, PowerPoint, Word).
• Ability to collaborate effectively across all levels of management.
• Positive attitude, agility, and willingness to learn and develop.
• Ability to work independently in a fast-paced, structured, high-volume environment with minimal supervision.
• Strong flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy.
• Must be flexible to work across different shifts.

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being, prioritizing physical and mental health through each stage of life. Benefits include:

• Cab facility
• Free meals
• Flexible working model with hybrid arrangement
• Training and development opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of contractual employment as an Apprentice is conditioned upon successful completion of a background verification check, subject to applicable laws. Apprentices will be required to abide by Blue Box values and always maintain the Code of Conduct.