Overview
Overview of the Business
US Consumer Services (USCS) is responsible for driving profitable growth of American Express US Consumer portfolio by acquiring outstanding new customers and deepening Card Member Engagement and Loyalty through developing differentiated products & partnerships and strengthening our membership services offerings across Travel, Dining, Lifestyle and Banking.
Our mission is to make Amex membership an indisputable competitive advantage and help each other become better leaders everyday. Our Strategy is focused on building a strong premium Card business differentiated by Membership, which is brought to life by connecting our Card Members to what they love.
The US Consumer Services organization is currently hiring for Analyst – Consumer Product Analytics team who will drive the development of differentiated data capabilities and deploy analytics to understand Card Member behavior, inform product strategy, and make membership an indisputable competitive advantage.
Key Responsibilities
- Develop and maintain dashboards and decomposition frameworks for portfolio performance tracking.
- Unlock full potential of new data (external/partner) to understand benefit landscape, enhance benchmarking frameworks, evolve generational behavioral insights, and create compelling narratives on portfolio trends.
- Conduct bespoke analysis and deep-dives across portfolio and products to understand refresh impacts, revenue optimization, measure customer benefit usage & impact, and track performance drivers.
- Unlock growth opportunities & customer engagement through new data/DS intelligence, and design customer segmentation frameworks, targeting optimization & triggers.
- Partner with internal and external teams to manage industry level data needs across the enterprise and enable competitive benchmarking of our portfolio.
- Enhance value of membership services (Insurance, Lounge etc.) by understanding usage, optimize for capacity, cost & customer experience, expand data/ analytics coverage across all aspects of membership.
Qualifications
- Post-Graduation or Graduation from a top tier college
- 0-1 years of experience in Data analytics
- Self-starter, ability to drive insights from data, provide action steps and drive results in a fast-paced environment
- Ability to work effectively in a team environment
- Strong communication and interpersonal skills
- Creative thinker with ability to learn quickly and navigate through unstructured problems
- Ability to Integrate with Cross-Functional Business Partners Worldwide
- Knowledge of MS Office – Excel Power Point
- Good Programming skills – SQL/Python is a must
- Knowledge of AI Tools & Implementation is a plus
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Key Skills
Related Tags
Education Requirements
- Post-Graduation/Graduation from a top tier college
Eligible Batch Years
American Express
American Express Company (Amex) is a globally recognized multinational financial services corporation, founded in 1850 and headquartered in New York City, USA. Known for its premium charge cards, credit cards, and travel-related services, American Express has built a reputation for exceptional customer service, strong brand loyalty, and catering to affluent consumers and businesses. The company's mission is to provide trusted, innovative payment, travel, and expense management solutions that enrich the lives of its customers and help them achieve their goals.
With over 60,000 employees worldwide, American Express operates in more than 130 countries, serving millions of cardholders and merchants. It consistently ranks among the world's most valuable brands and is recognized for its commitment to diversity, sustainability, and digital innovation. Recent achievements include expanding its digital payment capabilities, forging strategic partnerships in fintech, and enhancing rewards programs to meet evolving customer needs. American Express continues to play a leading role in shaping the future of global payments and financial services.
Company Details
Connect With Us
Websiteamericanexpress.com