Zensar Hiring Network Voice Gateway Engineer, Pune

Network Voice Gateway Engineer

This role focuses on enterprise voice infrastructure. The engineer will configure, administer and troubleshoot voice gateways and support the systems that carry calls across the network.

Key Responsibilities

• Voice Gateway: Configure, administer and troubleshoot enterprise voice gateways.
• SIP/VoIP: Handle SIP trunk configuration, call routing, dial plans and VoIP connectivity troubleshooting.
• Voice Connectivity: Manage carrier circuits, PSTN connectivity, H.323/SIP integration and call-flow troubleshooting.
• Voice Infrastructure: Work with DSP resources, codec configuration, gateway redundancy and high-availability support.
• Monitoring and Troubleshooting: Track call quality, voice gateway logs and signalling/media flow, resolve incidents and implement changes.
• Documentation: Maintain RCA records, CMDB entries, diagrams and inventory sheets.

About Zensar

Zensar is driven by the purpose Together, we shape experiences for better futures. It works on digital solutions and experiences for over 130 leading enterprises, with a community of 10,000+ people across 30+ global locations. Part of the $4.8 billion RPG Group, Zensar is an equal opportunity employer.