About Whatfix:
Whatfix is a global B2B SaaS leader and the largest pure-play enterprise digital adoption platform (DAP) provider. Leveraging GenAI technology, Whatfix optimizes software deployment, application simulation, product analytics, and digital adoption, driving business impact such as higher revenue, cost reduction, compliance, enhanced productivity, and user experience improvements.
With offices in the US, India, UK, Germany, Singapore, and Australia, Whatfix serves 700+ global customers, including 80+ Fortune 500 companies. The company has raised $140 million and is backed by Softbank, PeakXV, Dragoneer, Cisco Investments, and more.
Recognized as a leader in digital adoption platforms (DAP) for 4+ years, Whatfix has also been:
- Named Customers’ Choice in Gartner’s 2024 Voice of the Customer for Digital Adoption Platforms
- Ranked Highest DAP in Deloitte Technology Fast 500™ North America for three consecutive years
- Great Place to Work (2022-2023) Silver Stevie Employer of the Year (2023) EcoVadis Bronze Medalist in Sustainability
Who You Are:
- You have exceptional written communication skills and a passion for writing
- You believe in expression, clarity, and concise content
- You have a computer science background but are interested in technical writing
- You want to create content that preempts questions, simplifies technology, and enables digital adoption
Key Responsibilities:
- Ask the right questions to gather critical information for documentation
- Articulate complex ideas into clear, concise, and engaging content
- Write structured, well-organized documentation that enhances user understanding
- Use HTML, XML, Markdown, and other markup languages to format technical documents
- Ensure accuracy and clarity in all written material, maintaining high editorial standards
- Take ownership of tasks, seeing them through to completion with pride
- Continuously refine writing to make it more impactful with fewer words
- Embrace technology, simplify concepts, and enable better digital adoption
- Accept constructive feedback and improve continuously
Education Requirement: Bachelor’s degree in Computer Science, Information Technology, or a related field
Technical Skills Required: Technical Writing, Content Writing, Documentation, HTML, XML, Markdown, API Documentation, Software Documentation, Communication Skills, Editing, Proofreading, Digital Adoption
Why Join Us?
- Learn from industry experts in a high-growth SaaS company
- Work on real-world technical content that impacts global businesses
- Get hands-on experience in enterprise digital adoption and software documentation
- Join a dynamic team that values clarity, creativity, and excellence
Ready to apply?
Send a one-page resume to nibu.thomas@whatfix.com or nagaraj.kp@whatfix.com, explaining why you’re the right fit. Bonus points if you spot at least 5 errors in the job description above!
