Wells Fargo Hiring Associate Fraud & Claims Ops Rep (Bengaluru) | ₹4 LPA

About this role

At Wells Fargo, the Associate Fraud & Claims Operations Representative works on the front line of a high-volume call center, helping customers through possible fraud situations. The role involves investigating account activity, resolving issues accurately, and giving customers timely updates. You will use authentication practices to prevent fraud, handle complex situations, and deliver a smooth, trusted customer experience.

Key responsibilities

• Review routine fraud alerts, transactions, claims, and referrals using established procedures to reach accurate case outcomes in a call center setting
• Gather, verify, and assess customer information to start and support fraud and claims processing accurately
• Manage multiple cases in a high-volume call center while meeting quality and service expectations
• Carry out operational and customer support tasks tied to fraud prevention, dispute resolution, and account servicing through voice and non-voice channels
• Research basic account activity and transaction details to support case review
• Make sure cases are handled in a timely, accurate, and complete way, working with team members when support is needed
• Ask targeted questions and review account activity to understand customer situations and spot potential fraud concerns
• Communicate with customers and internal partners to obtain or share routine information

Required qualifications

• 6+ months of customer service support experience, or equivalent gained through work experience, training, military experience, education, or a combination of these

Desired qualifications

• Experience gathering, reviewing, documenting, and analyzing customer and account information for fraud investigations, claims processing, and risk assessment
• Analytical, critical thinking, and problem-solving skills to identify fraud indicators, evaluate information, and decide next steps within set guidelines
• Ability to actively listen, understand customers, and communicate clearly, including asking targeted questions, de-escalating concerns, and documenting interactions accurately in a call center
• Experience resolving customer issues with sound judgment, compliance requirements, and risk mitigation practices
• Proven ability to manage high-volume workloads, adapt to changing priorities, and consistently meet quality, accuracy, and service expectations
• Experience using multiple systems, tools, and technology platforms to support customer service operations and efficient case management
• Strong collaboration skills and experience working across teams and stakeholders to reach shared goals and positive customer outcomes

Job expectations

• University degree in Business or a related discipline
• Good analytical skills
• Fluency in English and at least one regional language
• Knowledge of MS Office
• Shift timings: 05:30 PM to 02:30 AM IST

Risk and compliance

Employees support Wells Fargo's focus on strong customer relationships alongside a risk-mitigating, compliance-driven culture. They are accountable for executing applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), following Wells Fargo policies and procedures, escalating issues in a timely way, and making sound risk decisions.

Wells Fargo is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

To request a medical accommodation during the application or interview process, visit the Disability Inclusion at Wells Fargo page. Wells Fargo maintains a drug free workplace, and details are in its Drug and Alcohol Policy. Third-party recordings are prohibited unless authorized by Wells Fargo, and candidates must directly represent their own experiences during recruiting and hiring.