Amazon is seeking enthusiastic and customer-focused individuals to join our award-winning Customer Service team as Virtual Customer Support Associates. This seasonal, work-from-home role is based in Telangana, India, offering you the flexibility to work remotely while delivering exceptional service to customers worldwide.
As a Customer Service Associate at Amazon, your primary mission is to prevent issues, resolve queries, and ensure customer satisfaction. You will be the first point of contact, assisting customers via phone, chat, and email. Your responsibilities will include:
You will work a minimum of 40 hours per week, with variable shifts including early mornings, late nights, overnight, weekends, and national holidays. Operating hours are between 6:00 AM and 11:00 PM, Sunday to Monday.
To apply, click the link below and allow approximately 3 hours to complete the application and assessments. You may save your progress and return later if needed. We recommend using a desktop or laptop for the best experience.
Amazon is committed to diversity and inclusion, making hiring decisions based on skills and experience alone. Your privacy and data security are top priorities.
Amazon is a global technology and e-commerce leader headquartered in Seattle, Washington. Founded by Jeff Bezos in 1994, Amazon's mission is "to be Earth's most customer-centric company," striving to offer customers the lowest possible prices, the best available selection, and the utmost convenience. The company operates the world's largest online marketplace, Amazon.com, and has diversified into cloud computing (Amazon Web Services), digital streaming, artificial intelligence, and consumer electronics, including devices like Kindle, Echo, and Fire TV.
With over 1.5 million employees worldwide as of 2024, Amazon is one of the largest employers globally and consistently ranks among the most valuable brands. The company is renowned for its logistical prowess, rapid delivery services (such as Prime), and innovation in areas like cashierless retail (Amazon Go) and cloud infrastructure. Recently, Amazon has made headlines for its continued expansion into healthcare, generative AI, and sustainability initiatives, including a commitment to reach net-zero carbon by 2040.
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