Verint Hiring Trainee Product Support in Bangalore | Fresher

Company Overview

Verint focuses on improving customer engagement for global brands. The company helps organizations enhance customer experience and workforce productivity through CX Automation solutions. Teams work in a collaborative environment that values innovation, diversity, and professional growth.

Employees are encouraged to bring creativity and problem solving skills to address evolving market needs while delivering meaningful outcomes for customers.

Role Overview

The Trainee Product Support role involves analyzing and evaluating technical issues or functionality questions within software applications. These issues may relate to the application itself, its data sources, or integrations with external systems. The role focuses on identifying the most effective approach to resolve customer inquiries and technical problems.

Responsibilities

• Respond to customer calls to report issues, follow up on existing cases, or escalate problems when required.
• Maintain ownership of support cases and show urgency in resolving customer concerns.
• Track customer interactions and coordinate with escalation teams to ensure progress on open issues.
• Update customer records in CRM systems, activate or adjust permissions for external tools, and confirm support entitlement status.
• Send customer notifications, product updates, or marketing communications when required.
• Perform additional duties as assigned.

Qualifications

• Bachelor’s degree in a technology discipline or a related field.
• Willingness to work night shifts.
• Basic knowledge of SQL is considered an advantage.
• Strong verbal communication abilities.

Equal Opportunity

Verint is an equal opportunity employer committed to maintaining a workplace free from discrimination, retaliation, or harassment. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other protected classification under applicable laws.