Verint Systems Inc. is a global provider of customer engagement and contact center solutions, headquartered in Melville, New York, USA. Founded in 1994, the company develops software and analytics platforms that help organizations improve customer experience (CX), workforce productivity, and operational efficiency. Verint’s technologies combine artificial intelligence, data analytics, and automation to support customer service operations across digital and voice channels. The company serves a wide range of industries including financial services, telecommunications, retail, healthcare, and government.
With several thousand employees worldwide and customers in more than 175 countries, Verint is recognized as a major player in the customer engagement and workforce optimization market. Its platform includes solutions for workforce management, conversational AI, quality management, interaction analytics, and contact center automation. In recent years, Verint has focused heavily on AI-powered bots and open customer engagement platforms designed to help enterprises automate large volumes of service interactions and reduce operational costs. The company is publicly traded on NASDAQ under the ticker symbol VRNT.
