Overview
Role Overview
In this position, you will provide routine technical support to users while learning the processes and procedures of the Service Desk environment. The role focuses on assisting end users, resolving basic issues, and ensuring service requests and incidents are handled effectively.
What success looks like in this role
- Provide first line user support by guiding users through steps needed to restore functionality.
- Troubleshoot hardware, software, and connectivity issues using remote access tools.
- Escalate more complex problems to second and third level resolver teams when required.
- Coordinate and fulfill end user service requests, including software installation and user administration tasks.
- Manage support tickets through to resolution while keeping users informed of status and progress.
- Follow Service Desk, desktop, peripheral, connectivity, and security policies and procedures.
- Contribute to the improvement of the Service Desk knowledge base.
- Deliver support outcomes aligned with organizational service level agreements (SLAs).
- Assist with additional assignments or special projects when required.
Basic Requirements
High School diploma or GED is required. Candidates typically have less than one year of experience in a related support or technical environment.
Unisys is an equal opportunity employer and considers all qualified applicants without regard to legally protected characteristics.
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com