Unisys is Hiring Associate Tech Service Desk (Bangalore)

What success looks like in this role:

• With guidance, performs routine support duties, including:
  • Assisting with first-line user support by guiding users through the necessary steps to restore functionality.
  • Troubleshooting hardware, software, and connectivity issues using remote access tools.
  • Escalating complex issues to 2nd and 3rd level resolver teams.
  • Coordinating and fulfilling end-user service requests, including software installation and user administrative-related requests.
• Ensures tickets are managed to closure and keeps users/clients updated on status and progress.
• Learns and complies with the Service Desk, desktop, peripheral, and related connectivity and security policies and procedures.
• Contributes to the continuous improvement of the Service Desk knowledge base.
• Delivers results in support of the organization's SLAs.
• Assists with special projects as assigned.

You will be successful in this role if you have:

Generally, less than 1 year of experience in the area of responsibility.