Overview
Role Overview
This role supports the service desk by handling routine technical assistance tasks and helping users restore system functionality. The position involves guiding end users through troubleshooting steps, addressing common technical issues, and ensuring requests are resolved efficiently.
Key Responsibilities
- Provide first line user support by guiding users through steps required to restore functionality.
- Troubleshoot hardware, software, and connectivity problems using remote access tools.
- Escalate complex incidents to second and third level resolver teams when required.
- Coordinate and complete end user service requests such as software installation and administrative access requests.
- Manage service tickets through to closure while keeping users informed about progress and status.
- Follow established service desk procedures, including policies related to desktop systems, peripherals, connectivity, and security.
- Contribute to improvements in the service desk knowledge base.
- Deliver support outcomes in line with organizational service level agreements.
- Assist with additional assignments or special projects when needed.
Work Environment
The position operates within a structured service desk environment that focuses on timely resolution of user issues and adherence to defined processes. Team members collaborate with higher level technical teams to ensure effective problem resolution.
Unisys is an equal opportunity employer and evaluates applicants without regard to legally protected characteristics.
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Key Skills
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Education Requirements
- High School diploma or GED
Eligible Batch Years
Unisys
Unisys Corporation is a global information technology company that specializes in delivering innovative solutions in security, cloud, digital workplace, and enterprise computing. Founded in 1986 through the merger of Sperry Corporation and Burroughs Corporation, Unisys has a rich heritage in computing and systems integration. The company serves clients across government, financial services, healthcare, and transportation sectors, offering mission-critical IT services and advanced analytics to help organizations achieve operational excellence.
Headquartered in Blue Bell, Pennsylvania, USA, Unisys employs over 16,000 people worldwide and maintains a strong presence in multiple international markets. Its mission is to provide secure, reliable, and transformative technology solutions that enable clients to thrive in an increasingly digital and interconnected world. In recent years, Unisys has been recognized for its advancements in cybersecurity, particularly through its Stealth® security software, and has expanded its cloud and digital workplace offerings to meet evolving enterprise needs.
Company Details
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Websiteunisys.com
