Overview
Job Description
Required Skills/Qualification:
- Graduate
- Travel certification/Diploma is required
- Basic understanding of Travel domain is mandatory
- Knowledge of GDS is important
- Good communication skills
- Result oriented and self-driven
- Flexible to work in shifts as per client requirements
- Good at multitasking and time management
- IATA/UFTAA will be an advantage
Key Responsibilities
Role:
- Responsible for booking, cancelling, and amending air and hotel bookings made using online portal or offline bookings.
- The incumbent shall ensure compliance with SLA and other internal guidelines or policies relating to the business area they handle and must be quality conscious.
- The incumbent would be required to consistently understand and exceed customer requirements while ensuring effective teamwork at all times.
- The incumbent should be able to maintain high accuracy and productivity standards and should have a high willingness to learn.
- The incumbent should have an eye for detail with a high focus on quality and controls.
Qualifications
Higher Education Diploma with 0 - 3 years of relevant experience
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Key Skills
Related Tags
Education Requirements
- Graduate
- Travel certification/Diploma
- IATA/UFTAA preferred
Eligible Batch Years
EXL
EXL (EXL Service Holdings, Inc.) is a global data analytics, digital operations, and business process management company headquartered in New York, United States. Founded in 1999, the company helps organizations transform their operations using data, artificial intelligence, and domain expertise. EXL serves clients across industries such as insurance, healthcare, banking and financial services, retail, and travel, providing services that include analytics, AI-driven decision support, finance and accounting outsourcing, and customer operations.
With a workforce of tens of thousands of employees operating across North America, Europe, Asia, and other global delivery centers, EXL is recognized as a leading provider in the analytics-led outsourcing and digital transformation space. The company combines deep industry knowledge with advanced data science and cloud technologies to help enterprises improve efficiency, manage risk, and enhance customer experience. In recent years, EXL has strengthened its analytics and AI capabilities through acquisitions and platform investments, positioning itself as a prominent player in data-driven business services.
Company Details
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Websiteexlservice.com