Travel Executive (Air & Hotel Booking) at EXL - Gurugram | ₹2.5-4.5 LPA

Job Description

Required Skills/Qualification:

• Graduate
• Travel certification/Diploma is required
• Basic understanding of Travel domain is mandatory
• Knowledge of GDS is important
• Good communication skills
• Result oriented and self-driven
• Flexible to work in shifts as per client requirements
• Good at multitasking and time management
• IATA/UFTAA will be an advantage

Key Responsibilities

Role:

• Responsible for booking, cancelling, and amending air and hotel bookings made using online portal or offline bookings.
• The incumbent shall ensure compliance with SLA and other internal guidelines or policies relating to the business area they handle and must be quality conscious.
• The incumbent would be required to consistently understand and exceed customer requirements while ensuring effective teamwork at all times.
• The incumbent should be able to maintain high accuracy and productivity standards and should have a high willingness to learn.
• The incumbent should have an eye for detail with a high focus on quality and controls.

Qualifications

Higher Education Diploma with 0 - 3 years of relevant experience