Teleperformance Noida Hiring SED-CHAT Customer Service Role

Join Teleperformance

Teleperformance is a leading provider of customer experience management, offering premium omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, which give you flexibility and broad reach.

We value our employees and focus on building lasting relationships within our teams and communities. Our commitment to employee satisfaction sets us apart.

Why Choose Teleperformance?

• Use advanced support technologies and processes designed to deliver strong results.
• Build lasting client relationships and contribute positively to local communities.
• Join a world-class workforce and innovative solutions that drive success.
• Work in an environment that supports your development, goals and achievements.

Job Description

This General Customer Service role covers post-sale technical and non-technical support for business and end-consumer customers across several sub-families.

Remote Customer Service: Provide support by phone, online chat or text, including:

• Call center based support for a high volume of low complexity inquiries.
• Analysis and resolution of customer issues, typically in an office setting, for a lower volume of more complex inquiries.

Distribution Center Customer Service: Work in a distribution center, product returns or repair center, or a walk-in service facility, including:

• Liaising between customers, production and distribution teams on specific customer orders.
• Providing technical and non-technical support at a walk-in service center.

Positions in this specialization are not compensated based on sales targets.

This level requires basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. You will work under moderate supervision, solve routine issues independently and occasionally suggest improvements to standard procedures.

Be One of Our People

We aim to provide an environment where employees feel valued, inspired and supported, so they can bring their best selves to work each day. We believe happy and healthy employees are more productive, creative and engaged, and we are committed to a healthy work-life balance and a culture of inclusion and diversity.

Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.