Teleperformance Gurugram Hiring Customer Service Executive

Join Teleperformance: Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations include on-site and work-at-home programs, which give you flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

• Use advanced support technologies and processes designed to deliver outstanding results.
• Build lasting client relationships and make positive contributions to our local communities.

Join a world-class workforce that drives success with innovative solutions. We offer a workplace that supports your development, your goals and your achievements.

Job Description

This General Customer Service role covers post-sale technical and non-technical support for business and end-consumer customers across several sub-families.

• Remote Customer Service: Provide support by phone, online chat or text. This includes call center support for a high volume of low complexity inquiries, and analysis and resolution of higher complexity issues, typically in an office setting.
• Distribution Center Customer Service: Work in a distribution center, returns or repair center, or walk-in service facility. Duties include liaising between customers, production and distribution teams on specific orders, and giving technical and non-technical support at a walk-in service center.

Roles at this level need basic knowledge of job procedures and tools, which may come from work experience or vocational or basic technical education. You will work under moderate supervision, solve routine issues on your own, and occasionally suggest improvements to standard procedures. Positions in this specialization are not paid based on sales targets.

Be One of Our People

We aim to create an environment where employees feel valued, inspired and supported so they can bring their best selves to work each day. We believe happy and healthy employees are more productive, creative and engaged, and we are committed to a healthy work-life balance and a culture of inclusion and diversity. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.