Teleperformance Gurugram Hiring Customer Service Associate

Join Teleperformance, Where Excellence Meets Opportunity

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our service locations, including on-site and work-at-home programs, offer flexibility and broad reach.

Why Choose Teleperformance?

We value our employees and work to build lasting relationships within our teams and communities. Our focus on employee satisfaction sets us apart.

• We use advanced support technologies and processes designed to deliver strong results.
• We build lasting client relationships and contribute positively to our local communities.

Become Part of an Exceptional Team

Join Teleperformance, where our world-class workforce and innovative solutions drive success. You will work in an environment that supports your development, your goals and your achievements.

Job Description

General Customer Service covers post-sale technical and non-technical customer service and support across several sub-families for business and end-consumer customers, including:

• Remote Customer Service: Providing support via phone, online chat or text. This includes call center based support for high volumes of low complexity inquiries, and analysis and resolution of a lower volume of higher complexity issues, typically performed in an office environment.
• Distribution Center Customer Service: Performed in a distribution center, product returns or repair center, or a walk-in customer service facility. This includes acting as liaison between customers, production and distribution departments for specific customer orders, and providing technical and non-technical support in a walk-in service center.

Incumbents in this specialization are not compensated based on achievement of sales targets.

This level requires basic knowledge of job procedures and tools, gained through work experience, and may require vocational or basic technical education. The role involves moderate supervision. You will solve routine issues independently and handle occasional deviations or improvements to standard procedures.

Be One of Our People

Our mission is to provide an environment where employees feel valued, inspired and supported, so they can bring their best selves to work every day. We believe happy and healthy employees are more productive, creative and engaged, and we are committed to a workplace that supports happiness and a healthy work-life balance.

We also believe that surrounding yourself with positive, supportive and challenging people helps you do your best work. We are committed to a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.

Job Application Accommodation

If you have questions or need an accommodation for a disability during the application process, please contact your local Teleperformance location for assistance.